Privacy Policy for InnKeeper Guild

At InnKeeper Guild, we are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines how our online platform collects, uses, and safeguards information when you visit our site or interact with our services. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information to provide and improve our services to the hospitality sector:

• Personal Information: This includes information that can identify you directly or indirectly, such as your name, job title, company name, email address, phone number, and physical address, which you might provide when you contact us through inquiry forms, sign up for newsletters, or request a demo of our bespoke software solutions.
• Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, pages visited, time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand how our site is used and identify areas for improvement.
• Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies (like pixels and web beacons) to track activity on our service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our online platform and services, including responding to inquiries about our bespoke hotel management software, guest experience platforms, and other solutions.
• To improve, personalize, and expand our services, enhancing user experience for our property management systems (PMS) integration and online booking engine development.
• To communicate with you, including sending you technical notices, updates, security alerts, and support and administrative messages related to revenue management solutions or staff optimisation tools.
• To understand and analyze how you use our services, enabling us to develop new products, services, features, and functionality.
• To detect, prevent, and address technical issues.
• To comply with legal obligations and respond to lawful requests from public authorities.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, analytics, email delivery, and customer support. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. InnKeeper Guild aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where InnKeeper Guild relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

6. Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By postal mail:
• InnKeeper Guild
• 28 Old Bond Street, Suite 405
• London, Greater London, W1S 4QR
• United Kingdom